Returns and Claims

Filing a complaint
To file a complaint, please follow the steps below:

1. Return/complaint form
Fill out the Return/Claim Form and enclose it with your package.

2. Sending the product back
Please send back the product together with the completed form and a copy of the purchase invoice.

3. Shipping
The claimed product should be sent to the address:

Lublin University of Technology Publishing House
Nadbystrzycka 36C/309D Str.
Lublin 20-618

Return of goods
According to the law, you have 14 days to return the product. Returned goods must be of full value - they cannot be damaged or soiled to such an extent that it is impossible to sell them again. To withdraw from the contract and return the product purchased from us, fill out the form and send it to our address along with the returned product(s) and a copy of the invoice:

Lublin University of Technology Publishing House
36C/309D Nadbystrzycka Street
Lublin 20-618

The bookstore has 14 days to process the complaint or return.

The cost of delivery including return of goods is covered by the customer.

Detailed information on withdrawal from the contract, complaints and returns can be found in the Regulations § 7-9.